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H. A. Eberhardt & Son Inc.

before picture linkBroken ceramic plate before repair and restoration

AMERICA'S OLDEST, MOST EXPERIENCED
RESTORERS OF ART OBJECTS

Ceramic Repair and Restoration

Repaired and restored bone china ceramic meissen plate after being fixed.after picture link

Broken antique porcelain, china, ceramic, crystal, glass, and metalware; Objects d'art repaired and restored, at Eberhardt's Restoration Studio.

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HOME   What to do and NOT to do if a piece gets broken    ABOUT REPAIRS   REPAIR STEPS    COST & PRICES    REFERENCES   CONTACT   METALWARE REPAIR

140+ years
500,000+
repairs

Phone: 215-568-4144  contact
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Estimates are free - Minimum repair charge $80 for items brought into the shop and $100 for items shipped into the shop.
Average time: 2 months for simple assembly, 4 - 6 months for restoration.


What TO DO and NOT TO DO when something gets broken.
1.  Most importantly, Save ALL the pieces.  A lost piece can be reconstructed but this is more difficult and costly than simple assembly.  Some surfaces are very difficult or impossible to reproduce exactly; so it it best to save every piece.  When something breaks often a small but important piece can fly across the room, or several yards to the side.  Do everything possible to locate all the pieces.  If something has broken in shipment look in the box or container very carefully.  It is important to wrap large pieces individually - see below.

2.  Do NOT glue it yourself.  Some glues are impossible to remove and make re-repair difficult or impossible.
Different materials require different mending materials.  There is one best material for each type of repair, situation, and use.  Eberhardts uses numerous materials, equipment and techniques, depending upon the repair.  Internet gateways and others have recommended glues which Eberhardts would not use as suggested.  Some popular glues lose strength over time.  To remove and redo substandard repairs adds significantly to the time and difficulty of repair.

3.  Call Eberhardts to discuss the repair.  215-568-4144   Decision guidelines:  Inexpensive pieces with many colors and many breaks are not worth fixing.  The repairs would be worth more than the piece is worth.  In the case of rare and expensive items with few, clean breaks, repairs reclaim much of the value of the item.  For family heirlooms and sentimental items it is the owners decision. See also About Eberhardts Repairs.  A minimum repair fee of $100 per item is standard for items shipped into the shop.

4.  If you ship, Pack the Pieces VERY carefully.  One must be careful not to make the problem much worse.  It is best to hand carry things to the shop, but if not, below are some packing guidelines.
Wrap individually! Each broken piece should be wrapped separately so that the sharp edges cannot rub against the good pieces and cause more chips on good portions.  This minor damage is more costly to repair than the original break because it requires filling chips and matching colors.  It is important to wrap the pieces separately even if you are hand carrying the pieces or driving them to the shop. To the largest piece Attach A Note (our checklist) listing the contents and number of pieces in the box and the owner or sender's name, address, and telephone number. We will not be responsible for pieces not listed and lost.(note this list of contents in every one of multiple boxes).

Double Box! Items should be double boxed with 2 inches of packing all around in both boxes.  Use thicker packing for more fragile objects and denser packing for heavier objects.  UPS and other shippers say pack the item with two inches or more of packing between it and the box.  Put that box into another box with another two inches plus of packing between the inner and outer box.  Even this will not guarantee that the pieces will not break, but at least there will be a better chance to collect from insurance.  If a special treasure is further broken in shipment, even if well packed, it may be difficult or impossible to conceal the extra damage and return the piece to perfect condition.  Secondly, it may be difficult or impossible to collect insurance from shipping damage if an item is not double boxed with enough packing.

Extra Fragile Pieces! Some pieces are very prone to breakage due to their fragile shape and construction.  These require specially designed packing or special shipping.  Some porcelain and glass artists specialize in making especially fragile designs for petals, feathers, wings, leaves, etc.  These must be especially well packed.  Also some pieces have heavy portions connected by a thin, fragile section.   Just the free weight mass of such items makes fast movement of the unsupported weight a cause for breakage.  These also need special packing and handling.
Special Shippers! There are special shippers available which will handle the task of shipping especially fragile items but these are very expensive.  Fortunately, most porcelain and glass pieces like cups, dishes, and most figurines do not require such extreme measures like a professional fragile shipper, but we do get pieces every year which should have special handling, special packing, or better insulation.
Questions? Call us 215-568-4144 and we will try to answer any questions.


Some things Eberhardts has repaired, and restored and also buys and sells.

MAKERS & TYPES
Lladro
Majolica
French Faience
Delft
Dresden
Hummell
Satsuma
Dorothy Doughty Birds
Japanese Cloisonne
Royal Doulton
Mandarin
Carnival Glass
Disneyana
Leaded Glass
Tiffany
Hirado
Lenox
Kutani
Orr or Ohr Pottery
Royal Copenhagen
Roseville
Rosenthal
Rockville
Teplitz
Galle'
Steuben
Staffordshire
Wedgwood
Boehm  
Coalport
Imari
Canton
Nanking
Buffalo Pottery
Lalique
Limoges
Moriage
Sevres
Swarovski Crystal
Blue Onion
Capodimonte Flowers
Toleware
Waterford Crystal

CATEGORIES
Ancient World
Antiques
Antiques (post 1900)
Animals
Fine Art
Figures
Bowls
Bottles
Chandeliers
Chinese Export
Glass & Ceramic Insulators
Broken Porcelain Dolls
Porcelain Figurines
Family Heirlooms
Ginbari
Limited Edition Pieces
Decorative Plates
French Figurines
Czech Crystal
Pressed Glass
Antique Glass
Glass Tableware
Enamelware
Paint Frames
Picture Frames
Fancy Colored China
Fancy Dinnerware
Native Americana
Platters
Fine Crystal
Cut Crystal
Lamps
Chinese Cloisonne
Bronzes
Stone Carvings
Chargers
Plates
Cups
Forks

CATEGORIES
Art Deco Pieces
Bric-a-Brac
Unusual pieces
Rare Objects of Art
Orientalia
Collector Plates
Glass Candlesticks
Ceramic Candlesticks
Porcelain Candlesticks
Porcelain Vases
Magnets w/ broken Ceramics
Marbles
Cracked Plates
Chipped Glasses
Metal Toy Soldiers
Animal Figurines
Memorabilia
Museum Quality Pieces
Kitchenware Knives
Limited Editions
Decorative Pieces
Lamps
Russian Crystal
Metals
Lacquer Boxes
Lunchboxes
Souvenirs
Saucers
Scientific Models (call)
Spoons
Collectibles
Orientalia
Toys
Vanity Items
Vintage
Western Americana
Wooden Art Pieces

MATERIALS
Bone
Pottery
Glass
Crystal
Carved Stone
Marble
Chalkware (assembly only)
Alabaster
Carnelian
Cinnabar
Lacquer
Leather
Serpentine 
Soapstone
Jade
Ivory
Soft Paste Porcelain
Hard Paste Porcelain
Sterling Silver
Combined Ceramics & Metal
Stoneware
Wax Figures
Metalware
Bronze
Copper
Iron
Tin
Expensive Objects d'Art
Rare Antiques
Precious and Sentimental 
Eggshell Porcelain
Lithopanes
Limited Edition Pieces
Collectibles
Bisque
European Folk Art 
Broken Wooden Figures
Woodenware


CERAMIC REPAIR STEPS - The terms we will use when you call.

1. "Repair Estimate", - items are brought in or shipped to us.
      Estimates, Deposits, Free Advice, Customer Contact & Internal Item Tracking.
          You will receive a free written estimate !   We will await
             your instructions before proceeding with repairs.
      We can even do partial repairs depending upon your budget.
        We serve many happy people, interior decorators, insurance companies,
      cleaners, collectors, museums, antique dealers, and large retailers.
2."Cleaning" - Removes Dirt, Glue, old repairs as necessary.
       (only needed for some pieces) Several materials and steps are used in this stage.
3."Assembly" of the piece.  Gluing or fastening the pieces together only.
      May include sealing cracks so they do not progress.
      The Assembly step does not remake lost pieces. That may come later.
  3a. Contact customer if necessary - Finished or more work?
4."Touch up" - colors a chip (the porcelain is white where it is broken)
      "touching up" colors the white chip back to the original surface color.
      (for some pieces only) - makes chips much less noticeable.
  4a. We contact the customer here if that is the arrangement from step 1.
5."Restoration" Filling - Replace and fill lost chips and pieces. see pics
      Remake missing hands, fingers, leaves, petals etc.
      Not necessary for all pieces.  Usually a piece must be assembled first
      to determine the amount of restoration required.
6.Concealing, - Conceales hairlines at break. Gives unbroken appearance.
       Optional step on more valuable items.
7."Decoration", - color and finish (shine) matching of the surface appearance.
      This step returns the Assembled and filled surface to the original color and shine.
       We do not promise invisible repairs but they are often very close.
       We have many happy customers and are recommended by many antiques
        dealers and porcelain retailers which we can reference in person.
8.Customer Contact, - final payment, Shipping
      SHIPPING normally is by UPS. Click here for more shipping information.


REFERENCES:

eBay CUSTOMERS'  AND  DEALERS'  FEEDBACK - enter: "Eberhardt"
PHILADELPHIA CLEAN AIR COUNCIL- Use it Again - China & Glass Repair
Ellsworth Air Force Base Figurines & Glassware Resources
World of Art and Antiques - Phila.
KOVELS ON LINE - Conservators & Restorers

We are recommended by major porcelain and ceramic retailers and associations like the Lladro Society, the Hummel Society, etc.

Eberhardt's original firm around160 years after Meissen & 120 years after Sevres, at least 3 years before Goebel/Hummel,100 years before Lladro/Nao.

Lladro Marketing requests:
** We are an independent company. Our services have been recommended to Lladro by other consumers and presented to you as a courtesy only. We do not work for Lladro nor do they bear any liability for work performed by us.

Please call for specifics.

HOURS: Monday, Tuesday, Thursday    10 am - 5 pm 
Wednesday - good day for appraisals    10 am - 6:30 pm - appraisals by appt.
Friday - call for Appointment              10 am - 5 pm - usually open.  Call
Saturday - By Appointment                  12 pm - 4:30 pm - occasionally open by appointment only!

Fridays and Saturday afternoons we are occasionally closed so it is best to call and make an appointment, especially if coming from a distance.

SHIPPING: usually UPS.  The shipping cost is added to the purchase price.
Click here for more on shipping

PAYMENT:  We prefer cash (in person), check, or money order, Visa or MasterCard.

LOCATION:  2010 Walnut St.,   Philadelphia, PA 19103

FREE CUSTOMER PARKING:  Available behind our store off Chancelor St.   Call for directions. OR CLICK HERE TO SEE A MAP TO PARKING

H.A. Eberhardt & Son Inc.
2010 WALNUT STREET,  PHILADELPHIA PA 19103

Phone: 215-568-4144

contact
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